How to recover Coinbase account without phone number?

Coinbase Account Recovery Phone Number | official Helpdesk Number +1 (888) 908–7930

cryptoinfo
6 min readAug 14, 2024

If you’ve lost access to your Coinbase account and don’t have access to your phone number, you can follow these steps to recover your account. This process involves verifying your identity and working with Coinbase’s support team. Here’s a comprehensive guide:

1. Understand the Recovery Options

Coinbase provides several ways to recover an account, but the process may vary depending on your situation. Generally, you can recover your account using:

  • Email Verification
  • Identity Verification
  • Account Recovery Form

2. Gather Necessary Information

Before starting the recovery process, gather the following information to assist with verification:

  • Email Address: The email address associated with your Coinbase account.
  • Identity Documents: A government-issued ID, such as a driver’s license or passport.
  • Transaction History: Details of recent transactions or account activity.

3. Access Coinbase Support

  1. Visit Coinbase’s Help Center:
  • Go to the Coinbase Help Center.
  1. Find the Contact Form:
  • Scroll to the bottom of the Help Center page and click Contact Us.
  1. Select the Appropriate Issue:
  • Choose Account Access or Account Recovery as the issue type.
  1. Submit a Request:
  • Click on Submit a Request or Get Help and follow the prompts to describe your issue.

4. Verify Your Identity

Since you don’t have access to your phone number, you’ll need to complete identity verification through other means:

  1. Email Verification:
  • If you have access to the email associated with your Coinbase account, Coinbase may send you a verification link or code.
  1. Provide ID:
  • In the support request, mention that you’ve lost access to your phone number and provide a scanned copy of your government-issued ID. Ensure the photo is clear and legible.
  1. Additional Verification:
  • Coinbase may request additional information, such as a photo of you holding your ID next to a handwritten note with a specific code provided by Coinbase.

5. Use the Account Recovery Form

If you can’t resolve the issue through email, use the Coinbase Account Recovery Form:

  1. Visit the Coinbase Account Recovery Page:
  • Go to the Coinbase Account Recovery page.
  1. Fill Out the Form:
  • Provide the requested information, including your email address, account-related details, and a description of your issue. Indicate that you don’t have access to your phone number.
  1. Submit the Form:
  • Once you’ve filled out the form, submit it and wait for a response from Coinbase support.

6. Check Your Email

  1. Monitor for Responses:
  • Check your email regularly for a response from Coinbase support. They may provide instructions or request additional information.
  1. Follow Instructions:
  • If you receive a response, follow the instructions provided to recover your account. This may include verifying your identity or resetting your password.

7. Secure Your Account

Once you’ve regained access to your account:

  1. Update Security Settings:
  • Change your password to a strong, unique one.
  • Enable two-factor authentication (2FA) using an authenticator app or another secure method.
  1. Update Recovery Information:
  • Add or update your phone number in your account settings.
  • Review and update your backup recovery options.

8. Prevent Future Issues

To avoid future problems:

  1. Keep Your Recovery Information Updated:
  • Regularly update your phone number, email address, and other recovery options.
  1. Use a Password Manager:
  • Store and manage your passwords securely using a password manager.
  1. Regularly Backup Important Information:
  • Keep a record of your account recovery codes and important information in a secure location.

Additional Tips

  • Be Patient: Recovery can take some time, so be patient while waiting for a response from Coinbase.
  • Avoid Phishing Scams: Only use official Coinbase links and contact methods. Be cautious of phishing attempts or unsolicited communications.
  • Seek Support if Needed: If you encounter difficulties during the recovery process, consider reaching out to Coinbase support again for further assistance.

By following these steps, you should be able to recover your Coinbase account even without access to your phone number.

Related Blog:

Related FAQ:

How do I recover my old Coinbase account?

To recover your old Coinbase account, visit the Coinbase Help Center, select Account Access, and follow the prompts. You may need to verify your email and identity. If issues persist, contact Coinbase support for assistance.

What happens to my Coinbase Wallet if I lost my phone?

If you lose your phone, you can still access your Coinbase Wallet by using your recovery phrase or seed phrase on another device. Ensure you have the recovery phrase stored securely, as it is crucial for wallet recovery.

How can I recover my Coinbase Wallet without recovery phrase?

Without your recovery phrase, recovering your Coinbase Wallet is not possible. The recovery phrase is crucial for access. If lost, contact Coinbase support for assistance, but be aware that recovery without the phrase may not be possible due to security protocols.

How do I use Coinbase without a phone number?

To use Coinbase without a phone number, enable two-factor authentication (2FA) via an authenticator app. Ensure your email is verified, and update your security settings in Coinbase. Contact Coinbase support for additional help if needed.

What if I lost access to my phone number Coinbase?

If you’ve lost access to your phone number, use email-based recovery or contact Coinbase support for help. Verify your identity using alternative methods, such as your ID, and follow their instructions to regain access to your account.

Does Coinbase have 24–7 customer service?

Coinbase offers customer support through their Help Center, but it’s not available 24/7. Response times can vary, and support is typically provided via email and chat during business hours. For urgent issues, contact them directly through their support channels.

What happens if you lose your Coinbase recovery phrase?

If you lose your Coinbase recovery phrase, you cannot recover your wallet or access its funds. The recovery phrase is essential for wallet access. If lost, contact Coinbase support for guidance, but recovery without the phrase is generally not possible.

How to unlock Coinbase account?

To unlock your Coinbase account, visit the Coinbase Help Center, choose Account Access, and follow the prompts for account recovery. You may need to verify your identity and email, and provide additional information if required.

What is the 12-word secret phrase?

The 12-word secret phrase, or recovery phrase, is a series of words used to restore access to a cryptocurrency wallet. It is crucial for wallet recovery and should be kept secure and private, as losing it means losing access to your wallet.

How to change Coinbase phone number?

To change your Coinbase phone number, log in to your account, go to Settings, and select Security. Under Phone Number, choose Change Phone Number and follow the prompts to update your number and verify the new contact.

What happens to my crypto wallet if I lose my phone?

If you lose your phone, your crypto wallet remains secure if you have a backup recovery phrase. Use the recovery phrase to restore access on a new device. Ensure the phrase is stored securely, as it’s essential for wallet recovery.

What is the 12-word phrase on Coinbase?

The 12-word phrase on Coinbase is a recovery phrase used to restore access to your Coinbase Wallet. It’s crucial for recovering your wallet if you lose access to your device. Store it securely and privately.

Does Coinbase have live chat support?

Coinbase offers live chat support for some account issues and inquiries. Access it through their Help Center or contact page. For more complex issues, you may need to use email support or follow up with their support team.

How do I log into Coinbase with my new phone?

To log into Coinbase with a new phone, use your email and password. Set up two-factor authentication (2FA) using an authenticator app or SMS if enabled. If you’re unable to access 2FA, follow Coinbase’s recovery steps for assistance.

Is there a way to get your money back from Coinbase?

To get your money back from Coinbase, you can withdraw funds to your linked bank account or another wallet. If you encounter issues with transactions or account access, contact Coinbase support for assistance and follow their procedures for resolving problems.

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